Chillax provides a quality warranty period of 14 days from the date
of purchase to all distributors and wholesalers.
Our warranty policy applies only to those customers who purchase authentic Chillax products. If you have purchased the fake product, all support and warranty issues should be directed to your direct dealer.
Please contact the store where your device was purchased, keep your proof of purchase well in case of needing warranty service.
Before you sumbit a warranty claim, please make sure that you have the following:
1. Date of purchase is within the 14 days Warranty Period
2. Copy of receipt or proof of purchase
3. Authentic code which is located on the package
Since it is a disposable product, we do not accept returns or replacement.
Please ask before you leave the store if the warranty is available or if you can test the product in person to see if it is fully functional.
